Due to COVID-19 we are having shipping delays. Please allow 3-4 weeks ( business days only ) for your custom orders to be processed and shipped. We are working hard to get orders out ASAP and we apologize for the inconvenience. If you order a custom item with a non-custom item , the non-custom item will be shipped out first until further notice. Thank you! xoxo Luchis
Luchis was born and raised in SA , but its for everyone that loves and lives for their Chicanx culture. Co-Founded by Jasmine Correa and Adrian Correa , with roots in chicanx and LA culture. Our goal is to bring a piece of Chicanx culture to everyone with personalized statement products. We are unapologetic about the things we love and hold dear to our hearts. Luchis is a way to express yourself no matter what.
OUR SHIPPING POLICY
What You Need to Know
We try our best to get orders out immediately but please allow up to 3 - 4 business days for processing. Custom items please allow up to 3-4 business days to process and 10 day of production time. Processing and shipping time estimates do not account for holidays or non-business days. Packages will be shipped in the order they are received.
Incorrect Shipping Information
All customers are responsible for inputting the correct information for the order’s billing and shipping address. All orders placed are finalized.
Order cancellation requests will NOT be considered. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched.
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been shipped. Please allow up to 24 hours for the tracking number to become active/update.
Once your package has been shipped all delivery responsibilities will then be handled by USPS. Example: lost, stolen, or damaged items. If you have any questions in regards to your shipment, please contact your local post office.
How It Works
Due to sanitary/health reasons, lashes are not eligible for refunds or exchanges.
Sale items: which includes items sold with a promotional code or marked down in price, are final sale. NO EXCEPTIONS!
Coupon codes are only valid for 1 item per purchase per customer.
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